How would you rate JustAnswer?
Top Positive Review
“Great help!”
EileenB.
2/20/24
My Chihuahua/Dachshund rescue pup ate raisins. Dr. Black gave me clear, concise treatment options, walked me through inducing vomiting with precise instructions, and stayed available until the crisis had passed. So impressed with the speed with which I received help as well as the professionalism and caring shown to me and my dog. I was able to treat her in my own home and save a very expensive trip to the emergency vet on a weekend.
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Top Critical Review
“Scammers”
HayleyC.
1/12/24
Absolute scam artists. Quote that it will be a $2 refundable amount then charged AU $68. I didn't avail of any services. They then lock the chat so you can't communicate with them at all.Terms and conditions not accessible which is in breach of legislative requirements.
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Reviews (4,643)
February 20th, 2024
Verified purchase
My Chihuahua/Dachshund rescue pup ate raisins. Dr. Black gave me clear, concise treatment options, walked me through inducing vomiting with precise instructions, and stayed available until the crisis had passed. So impressed with the speed with which I received help as well as the professionalism and caring shown to me and my dog. I was able to treat her in my own home and save a very expensive trip to the emergency vet on a weekend.
Reason I chose this business:
Fast, professional
- Comment
- Thank you
Helpful (0)
June 3rd, 2021
I asked a question on December 25 that was never answered. I called on 4/5/2021 to cancel my membership. I was told everything was taken care of but here we are two months later, still being charged. The customer service chat is run by bots. I had to go through 2 bots before I could chat with a real person who took care of my request. Time will tell if they actually cancel my membership this time. I attached of the unanswered question made back in December
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JustAnswerS. – JustAnswer Rep
Hello Jim,
Thank you for reaching out to us about this. We're sorry for any friction that you experienced in communicating with our support team.
Please reach back out to us and ask to speak with a Support Admin and we'd be happy to take another look at your account to make sure that everything has been handled correctly.
Regards,
JustAnswer Customer Care
June 28th, 2018
I asked a question on justanswer. Online and within 5-8 minuets i get a usefull answer, i chat with them for more query's and they give me answer, today i joined just answer Q&A community and now its open for read question, ask questions, and give answer to other users.
October 10th, 2021
This business is a total scam. Do not enter in your credit card info! My bank alerted me to suspicious activity, otherwise I would have never realized that they automatically charged me for a $60/month membership without my knowledge.
I have asked them multiple times to refund the money, I was never told I'd be automatically enrolled in a membership just for asking 1 question. It might be legal, but its an unsavory and unethical way to run a business.
Tip for consumers:
Do not give them your credit card info. Avoid at all costs!
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JustAnswerS. – JustAnswer Rep
Hello Jason,
Thank you for letting us know about this experience. We're sorry to hear about any frustration with the membership.
If you need to check the status of your membership, or take action to cancel, you can do so from the Edit Membership page here: https://my-secure.justanswer.com/managepearlunlimited
We would love to take a look at your account to see what happened. Please reach out to our Customer Care team directly from the Contact Us page at: https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care
March 26th, 2024
Verified purchase
I was very satisfied with what the doctor told me bout my dog she would whine and carry her toys around and she would actually try like she was nursing her toys band the doctor was very professional tell me what was going on. A false pregnancy. This was actually not the first time she did this but it made me have concerns. But I was very assured that it was a phase that some female dogs go through. She is getting better without as every day passes. Thank you so much for the info
Reason I chose this business:
I seen it online and what I read made me believe just answers was a caring start.
March 18th, 2022
Paid my $61.00 ($1.00 membership fee and first month. After posting my question, waiting an hour, we were told to contact a local attorney. Some assistance!
March 27th, 2024
Verified purchase
My query regarded possible sale of a property (unit) jointed only by HOA members: the legal means involved. I was referred to the Davis Stirling act (which governs such matters) and given some specific answers by two attorneys. I did not want to join a committee of two who will be researching this matter with our own attorney (or referral), but wanted a concrete answer "in my own court" when the matter comes up for discussion and an eventual vote.
Reason I chose this business:
I searched online and chose what seemed to be a good source of legal advice at a reasonable cost (for me). I didn't do a lot of comparison shopping, but am glad to know of this resource.
March 27th, 2024
Verified purchase
I needed background on choosing a hot water heater system in a uniques situation, and the expert talked me though all the scenarios to help me make an important and costly decision. He did this with informed, professional and unbiased knowledge about what my options were and what might work best, offering his own personal experience and recommendations upon my asking. This was after he had educated to me to a fairly sophisticated level on all the factors. I greatly appreciated it and will definitely use them again. So impressed.
Reason I chose this business:
I was prompted to by a particular brand I was investigating.
June 8th, 2023
I went to Bugera amps to find out is they had a part available. Bugera sent me to Bugera/just answers for a tech answer. Was told it would be a $1.00 for a simple yes or no question. When I went to pay they tried to charge me $56.00 for a simple yes or no question. When I wanted to go back to the on line assistant to find out why I was blocked from doing so. I will not pay anyone $56.00 for a simple yes or no answer to do you have a part. Screw you Just Answers! No one should ever use these jerks.
Shame on Bugera for using them for parts availability questions.
Tip for consumers:
Never use Just answers, ever!!!!!
Products used:
None at that price. Switched from $1.00 to $56.00 without my consent.
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June 13th, 2023
I learned nothing new and the response I received did not reflect any legal knowledge, experience, or depth of thought.
Tip for consumers:
The Just answer site operates on recurring monthly charges, but cancellation was fast. I did not get a refund, but at least I won't get charged more in the future...$65 for 10 minutes of less-than-mediocre response time is robbery. Perhaps other agents on duty with this service offer more and I got a lemon?
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JustAnswerS. – JustAnswer Rep
Hello Elizabeth,
We appreciate you taking the time to share your experience.
Please reach out to us with the email address you used upon registration so we can look at your account and address any pending issues.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
September 24th, 2020
I paid my $5 for an answer that was not helpful because the lawyer was not in my state. She basically said I need to find a lawyer in my state. So I logged off i was done. Then I get charged for $60 for a month when I never used the service again. I tried to get a refund but they refused. They have sneaky practices with hidden agreements and I can't believe all these positive reviews are legit. It was completely over priced and not helpful.
JustAnswerS. – JustAnswer Rep
Hello Joy,
Thanks for letting us know about this. We're sorry that you weren't happy with the response from the Expert.
We would like to look into your account to make sure that everything has been processed appropriately. We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
February 18th, 2024
Verified purchase
The Dr. was very helpful and informative. My pup has had an itch problem due to flea allergies. His ears have now started itching too. I thought it was mites but I now know that it is very rare for dogs to have mites. It is a yeast infection that was probably induced by his allergies. He sent all the information to me for things to get to help get my dog some relief. I'm very thankful and would recommend this site.
Reason I chose this business:
I wanted to know if I could do more without the expense of a Veterinarian office visit.
July 6th, 2021
This was hands down the most unpleasant experience I've ever had when it comes to online businesses. After day 4 of myself sending multiple emails, talking to multiple people, being promised phone calls that never happened, told by agents they would look into it and they would be right back but never came back and them saying they were marking my question as urgent I cancelled. If I could give them 0 stars I would. Super annoyed that I wasted my time for nothing!
Tip for consumers:
They suck incredible amounts.
JustAnswerS. – JustAnswer Rep
Hello Jennifer,
Thank you for getting in touch with us about this. We're sorry to hear that you did not receive an answer. This is definitely a case that we would like to look into further as that is not the normal experience.
If you can reach back out to our Customer Care team, please ask to speak to an Admin and we would be happy to review the details of your account further.
Regards,
JustAnswer Customer Care
February 18th, 2024
Verified purchase
I called about my printer's fuzzy output. When I asked for a phone call I got no response but discovered afterwards that somehow my WIFI blocked incoming calls and didn't even have them on the phone log. There was voice mail but my phone never rang. Still I was able to get advice through texting and the printer works fine. My phone has a problem now so I'll be taking it into Verizon to find out why there's no access to the 4g network.
Reason I chose this business:
To me it looked easier then contacting Canon and trying to register a product I've had for four years.
August 18th, 2023
Verified purchase
I agreed to the monthly fee. The response I recieved was minimal but enough for me to know I needed additional legal help locally. Bit pricey to find that out but I did agree.
However they bill you monthly. I cancelled this the day I recieved my answer.
They kept billing me. Customer service was less than helpful. You really have to dig to get a phone number. I got one once I asked in their chat box.
Customer service claimed there was nothing they could do so I ended up play three times what I should have.
Just be very careful about engaging with them. It could cost you and there are better legal options available.
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JustAnswerS. – JustAnswer Rep
Hello Amy,
We're sorry for the frustration that you have experienced in using the website. I would love to help you out.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
January 12th, 2024
Absolute scam artists. Quote that it will be a $2 refundable amount then charged AU $68. I didn't avail of any services. They then lock the chat so you can't communicate with them at all.
Terms and conditions not accessible which is in breach of legislative requirements.
Tip for consumers:
Just don’t! Absolute scam artists. They are preying on vulnerable.
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JustAnswerS. – JustAnswer Rep
Hello Hayley,
We apologize for your experience using the service. Please reach out to us with the email address you used upon registration so we can take a look at your account and assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
December 6th, 2021
I did the trial offer and got back what ended up being incorrect answers and so I tried to cancel, within the 7 days. I thought it had been cancelled but received charges anyway. Tried to resolve it with customer service to no avail. Their Chat Center gave me nothing but company configured responses and then ended the chat even though I had more questions. They basically said too bad, we don't do refunds etc. I'll advise anyone to avoid their service.
Tip for consumers:
A better cancellation and refund policy. Most reputable companies are willing to refund if not for any other reason then good PR.
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JustAnswerS. – JustAnswer Rep
Hello George,
Thank you for reaching out to us about this. We're so sorry to hear about your experience.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy.
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited You can also reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com
January 26th, 2024
I asked specific questions carefully written out and I get answers that don't even relate to my questions I signed up didn't get any good results so I unsubscribe and they won't give me my $46 back. What a waste of money.
Products used:
Supposed to get legal answers to my questions, but that didn’t happen and they won’t give my money back
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JustAnswerS. – JustAnswer Rep
Hello Vanessa,
We would love the opportunity to investigate this matter, so please reach out to us through my contact details so we can find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
August 25th, 2022
Verified purchase
I started the process early this morning, was hooked up with an expert by text. Then they had misunderstood I wanted phone call. So he told me to pay for phone call and he would call me. I called 5 times, waited on hold an average of 30 min each. They finally assured me he'd be calling any minute and he never did. Hours later, I call back and he is "offline" amd they can't help me. What a JOKE and a WASTE OF TIME!
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JustAnswerS. – JustAnswer Rep
Hello Tonya,
We're very sorry that you didn't get the promised phone call. Experts have up to 1 hour to respond to a phone call request. Not all Experts are set up to take phone call requests, but we can find an Expert for you if you still need a phone call. If you reach out to our Customer Care team we're more than happy to assist you with either connecting with an Expert or receiving a refund of your Premium service payment.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Please be sure to ask for our admin team and reference your review here.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
March 26th, 2024
Verified purchase
It's a great comfort to know this inexpensive service is available to pet owners after hours!
I was concerned about my pup,& told "just answer",about my worry. A veterinarian gave me good advice,& a home remedy I could use,& save for next time. He really allayed my fears.Thankyou,"Just Answer"! - Diane
Service
October 4th, 2023
My inquiry was to find legal direction to advocate for an inmate in jail whose health because of being in jail has caused physical health deterioration and life threatening condition to his heart, lungs, and major organs. We are caught in the middle of political lack of funding to jail to provide adequate health care to heal and restore. It is very, Very, VERY serious Thank you for your compassion and guidance.
February 18th, 2024
Verified purchase
My private solicitor seemed to have dropped the ball in my opinion. My JustAnswer solicitor helped me better understand how solicitors work. My private solicitor could have handled things better but then, so could have I. The difficulty is for the inexperienced everyday person to understand what is important and what is not, when communication with your legal advisor. JustAnswer allowed me to trust the advice I am being given. Thank you for that.
September 2nd, 2020
Having zero knowledge on the ins and outs of a television and its issues; coming across this site was a real boon! Very prompt response - very helpful and guidance which we felt we could trust. Excellent and worthwhile making the effort to contact them.
August 5th, 2020
They answer my questions really fast and was very professional. Even if you feel like you don't need the extra information, it's great to have someone who can help you out.
November 15th, 2020
These people took monthly payments from my credit card without me receiving any invoices or notifications that the deductions were happening. I believed the membership was cancelled. They were not prepared to refund any money. For me it would have been much, much cheaper to go to a local lawyer and ask my question, rather than lose hundreds of dollars in a series of silent deductions over many months until I realised and stopped it. Customer service with a view to any sort of resolution was non-existent.
JustAnswerS. – JustAnswer Rep
Hello Cath,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
